Terms & Conditions
- Booking Contract
1.1 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when we have received your Deposit and have confirmed your booking by email/post (the Contract).
1.2 The Contract for the provision by us of your short-term holiday rental accommodation (the Cottage) for the dates of your booking (the Stay) will be between the owners of Dove House and/or Swallows (Hogleaze Storage Ltd T/A Littlewood Holidays) (we or us) and the person making the booking (you) under the following booking conditions. These booking conditions shall apply to and form part of the Contract and the Contract shall be governed by English law. These terms and conditions do not affect your statutory rights.
- Bookings, the Deposit and Payment
2.1 Bookings can be made by using our website, by email and by telephone. Upon acceptance of your booking you are required to pay a deposit of 30% of the cost of the Stay (the Deposit). The Deposit forms part of the payment for your Stay and will only be refundable in the circumstances set out in Clause 3.
2.2 Upon receipt of the Deposit we will confirm and send you a summary of your booking.
2.3 The balance will be due no later than 70 days from the start of your Stay.
2.4 Full payment is due at the time of booking if your booking is made within 70 days of the start of your Stay.
2.5 We are entitled to cancel a Stay where payment has not been received when due. We will do our best to contact you by telephone and email before any such cancellation. If we cancel in such circumstances, we will attempt to re-let the Cottage. If we are able to re-let the Cottage you may be entitled to a refund or your liability to us may be reduced (in the same way as envisaged by Clause 3.3).
2.6 Once you have a confirmed booking your ability to cancel and receive a return of any monies paid by you is set out in Clause 3 below.
2.7 Once a booking is confirmed the dates of your Stay are not transferable other than by us in the limited circumstances contemplated by Clause 3.5(b) below following a Force Majeure Event. If you are unable to make use of your booking, you may transfer your booking to a third party with our consent which we will not withhold unreasonably.
2.8 It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of any cancellation of your Stay. We strongly recommend that you consider taking out such insurance immediately following your booking being confirmed.
In the event of you being reimbursed by us for any of the reasons below, please note that repayments will be issued within 7 days of the final date of your intended stay, unless we have been able to re-let the cottage.
3.1 Cancellation by you
If you need or wish to cancel your booking, you need to confirm your intention to cancel in writing to us as soon as possible. It is important that you notify us as soon as possible should you wish to cancel, as this will give us a chance to re-let the Cottage.
3.2 Cancellation by you more than 70 days prior to the first day of your Stay
If you notify us of your wish to cancel more than 70 days before the first day of your Stay, you will not be liable to pay the balance.
Where we are able to re-let the Cottage for all or part of the period of your Stay, you will be entitled to the return of all or part of the Deposit, (less in all cases an administration fee of 5|% of your total booking cost), to cover our costs and third party costs related to the cancellation and rebooking (such costs include our admin costs, bank fees, accounting fees and agent’s fees or commission payments).
The amount we refund to you under this Clause will depend on the final letting price that we receive for the new booking (which may be less than you have paid or agreed to pay).
If we are unable to re-let the Cottage for the dates of your Stay you will not be entitled to the return of any of the Deposit.
Examples (Cancellation by you more than 70 days prior to the first day of your booking): We have used a sample Dove House booking for this.
i. If you book a stay costing £2000 and wish to cancel having paid a £600 deposit, and notify us more than 70 days prior to the start of the Stay, and we are able to re-let the cottage for £2000, you will be refunded £500 of your £600 deposit.
ii. If you book a stay costing £2000 and wish to cancel having paid a £600 deposit, and notify us more than 70 days prior to the start of the stay, and we are not able to re-let the cottage you will be refunded £0.
iii. If you book a stay costing £2000 and wish to cancel having paid a £600 deposit, and notify us more than 70 days prior to the start of the stay, and we are only able to re-let the cottage for £1900 you will be refunded £400 of your £600 deposit.
3.3 Cancellation by you less than 70 days prior to the first day of your booking
If you notify us of your wish to cancel less than 70 days before the first day of your Stay, you will be liable to pay the balance (if you have not already paid it). Where we are able to re-let the Cottage for all or part of the period of your Stay, you will be entitled to the return of all or part of the cost of your Stay, less in all cases an administration fee of 5% of the total booking cost to cover our costs and third-party costs related to the cancellation and rebooking (such costs include our admin costs, bank fees, accounting fees and agent’s fees or commission payments).
The amount we refund to you under this clause will depend on the final letting price that we receive for the new booking (which may be less than you have paid or agreed to pay).
If we are unable to re-let the Cottage for the dates of your Stay you will only be entitled to a nominal refund to cover the costs that we do not otherwise have to expend relating to your stay (laundry costs, cleaning costs and welcome pack costs). The exact amount will depend on the particular cottage booked, but is unlikely to be more than £100).
Examples (Cancellation by you less than 70 days prior to the first day of your booking): We have used a Dove House sample booking for this.
i. If you book a stay costing £2000 and wish to cancel having paid the full cost of your Stay, and notify us less than 70 days prior to the start of the stay, and we are able to re-let the cottage for £2000, you will be refunded £1900 of your £2000 payment.
ii. If you book a stay costing £2000 and wish to cancel having paid the full cost of your Stay, and notify us less than 70 days prior to the start of the Stay, and we are not able to re-let the cottage, you will be refunded a nominal amount equal to the expected cost of cleaning, laundry and welcome pack (unlikely to be more than £100) to the extent that we have not had to incur such costs in relation to your booking.
iii. If you book a stay costing £2000 and wish to cancel having paid the full cost of your Stay, and notify us less than 70 days to the start of the stay, and we are only able to re-let the cottage for £1900 you will be refunded £1800.
3.4 Your inability to travel
Your inability (or the inability of any, some or all of your intended occupants) to travel to and stay at your Cottage for any reason (including but not limited to, illness, requirement or recommendation to self-isolate or quarantine, jury duty, incarceration, change in personal or work circumstances, family emergencies and travel delays) remains at your risk and does not give rise to a right to cancel or to receive a refund other than under the terms of this Clause 3.
COVID-19 related local lockdowns affecting you as the lead booking party are subject to separate arrangements which are set out in Clause 3.5.
3.5 Cancellation by you due to a COVID-19 / Coronavirus local lockdown
We acknowledge that COVID-19 / Coronavirus related local lockdowns are circumstances beyond your control for which travel insurance does not appear to be easily available. We have therefore agreed to share the risk of you not being able to travel for these very specific local lockdown circumstances.
If you are unable to travel because travel outside of the area where you (the booking lead) live is not permitted (e.g. as at December 2020, you live in an area in Tier 3 or Tier 4 of the Coronavirus Tiers and are expected to remain in such Tiers for the period of your Stay), then you may cancel your booking by providing written notice to us. Provided that the restriction continues for the period of your Stay, you shall be entitled to a refund equal to the cost of your Stay.
If you cancel your booking in accordance with this Clause 3.5 and the relevant rules / guidance are later eased or amended so that you are able to travel for the dates of your Stay and we have not yet re-let the Cottage, we will reinstate your booking allowing you to continue with your Stay. If you do not wish to have your Stay reinstated then the cancellation and any refund shall be dealt with in accordance with Clauses 3.1-3.4.
Where part of your Stay is impacted by such a restriction, any entitlement to a refund shall be adjusted proportionally to reflect the period that you otherwise may have been able to utilise for your Stay.
If you do not notify us as soon as possible after you become aware that a local lockdown will likely prevent you from travelling, we reserve the right to reduce the amount returned to you, to a lesser amount as the failure to notify us is likely to have an impact on our ability to re-let the Cottage (or the costs we expend in respect of the Stay such as cleaning, laundry and welcome packs). You should not assume that because we have your address at the time of booking, that we are able to track the circumstances of your locality and any restrictions that may or may not apply to you. We ask you to work with us on this, because we all miss out when we are unable to re-let the Cottage.
Examples (Cancellation request due to a local lockdown where we are able to remain open): We have used a Dove House sample booking for this
i. If you book a stay costing £2000 and two weeks prior to the stay the booking lead is pronounced subject to a local lockdown and notifies us of the same at that time and the lockdown continues for the period of the Stay and we are not able to re-let the cottage, you will be refunded £2000 of your £2000 payment.
ii. If you book a stay costing £2000 and two weeks prior to the stay the booking lead is pronounced subject to a local lockdown, and notifies us of the same at that time and we are able to re-let the cottage for £1700, you will be refunded £2000 of your £2000 payment.
iii. If you book a stay costing £2000 and two weeks prior to the stay the booking lead is pronounced subject to a local lockdown, and notifies us of the same at that time (as it is likely to continue for the period of the stay) but thereafter the restriction is lifted one day prior to the Stay and we have not yet re-let the Cottage, the Stay will be reinstated and you will be entitled to use the Cottage. If at that time you decide that you do not wish to use the Cottage (and we are unable to re-let it), you will otherwise not be entitled to any refund (other than any nominal amounts equal to costs that we do not have to incur –such as laundry / cleaning / welcome packs – to the extent that they have not been expended.
3.6 Cancellation by us
If our performance is hindered or prevented by a Force Majeure Event (please see definition below), we may, at our sole discretion, offer you:
(a) a full or partial refund; or
(b) alternative dates; or
(c) such other remedy as we consider appropriate (acting reasonably) with regard to the circumstances.
For the purposes of this Contract, Force Majeure Event means any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) any labour or trade dispute, strikes, industrial action or lockouts; (h) non-performance by suppliers or contractors; and (i) interruption or failure of utility service.
3.7 We reserve the right to refuse to hand over the Cottage to (or to allow the continued occupation by) any person who in our reasonable opinion is not in a suitable state to take charge of it.
3.9 In the circumstances described in 3.7 and 3.8, no refunds shall be given unless we are able to re-let the cottage and having done so have fully recovered any costs associated with the relevant circumstances.
4 ARRIVAL & DEPARTURE
4.1 You may access the property from 4.00pm on the day of arrival. Access instructions will be emailed approximately 2 weeks prior to arrival
4.2 You must vacate your Cottage by no later than 9.30am on your day of departure.
These times will hopefully be revised when we are not subject to the rigours of COVID 19 cleans which take considerably more time. If we can adjust them at all you will be informed.
5 PLEASE SPEAK TO US
5.1 It is our mission to ensure you have an enjoyable stay (we know how much we look forward to our holidays and are sure that you are no different). So if you have any problem or cause for complaint, we ask that you contact us as soon as possible to give us the best chance to resolve it. We value your custom and want you to enjoy your stay. We live very nearby and are generally available, and will do our best to resolve any issues as soon as we can.
5.2 If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort as we want to ensure things are as good as they can be for all guests.
6 CARE OF THE PROPERTY
- We ask that you look after the Cottage and its contents as if it were your own home and hand it back to us in the same condition as it was at the start of your Stay. If you mistreat the cottage or its contents (or fail to comply with other obligations giving rise to costs incurred by us) you are required to cover the cost of any resulting damage – for example where the Cottage has not been returned to us in accordance with the departure cleaning requirements. If you lose a key we will replace it and ask for reimbursement from you.
6.2 We appreciate that accidents can happen and we take a pragmatic and sensible approach to damage and breakages – we would not charge you for the odd broken mug or glass, but please do inform us of any breakages or damage so that we can put it right. However, for example if you decide to dye your hair and the product used discolours tiles / fittings; if you apply tanning products and this spills on and discolours the furnishings; or if you leave pots and pans unwashed or with burnt on food residue then we will need to deduct the cost of putting things right.
6.3 You will be notified on the day of departure if we find anything not as it should be, but hopefully you will already have informed us of any such damage. Any damages will have to be paid for, in full, within 7 days of notification. We recommend you have insurance in place to cover this.
7.1 On departure, please leave the Cottage as you found it, in a clean and tidy condition. Please ensure that you have washed and dried up (or loaded the dishwasher and started the cycle), removed all rubbish from throughout the cottages and put it in relevant bins and recycling facilities, and ensure that ovens and barbeques are clean and free from grease. Please return any furniture or other items that you have moved back to where they were at arrival. (Detailed instructions are in the individual cottages)
8 USE OF THE PROPERTY
8.1 The cottages are for holiday use only and must not be used for any other purpose. Your Stay does not give rise to any tenancy or the relationship of landlord and tenant between the parties.
8.2 Your booking will provide for a maximum number of persons (including children and infants) who may occupy the Cottage. This will either be agreed with you at the time of booking, or otherwise will be the capacity of the cottage as stated on the website. In exceptional circumstances, we may be able to accommodate an additional child, in certain rooms of certain cottages – however this will be subject to overall limits on guest numbers across the site and subject to a supplemental fee of £30 per night. The identity of anyone staying at the Cottage must be disclosed to us prior to their arrival (if they are not mentioned on the booking form). We reserve the right to refuse admittance or require you to leave if this condition is not observed.
8.3 If you wish to invite additional visitors to visit you in your cottage during your Stay, please ask us. We will try to accommodate this but we need to comply with the maximum site occupancy limits.
8.4 You must not use the Cottage or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours. We live in a peaceful location and we ask that you respect that and other guests. As such, the playing of music, singing or other excessive noise that can be heard outside of your cottage after 9pm is not permitted.
8.5 Smoking, Vaping and the use of illegal substances, or the lighting of candles, is not allowed in any of the cottages or any other buildings on the site. Smoking on the grounds should be away from the buildings and play area and will be tolerated provided that all cigarette ends are disposed of properly. Vaping is permitted outside (other than at the children’s play area) but please be considerate of other guests.
8.6 We do not permit guests to bring dogs or pets of any other kind to Dove House (but assistance dogs are welcome by prior arrangement (we need to ensure our own livestock and animals are properly safeguarded)).
8.7 DOGS AT SWALLOWS: We only allow one (1) well-behaved dog in Swallows Cottage, and only when have they been booked in and paid for (£40 per dog). If you wish to bring a second dog please contact us before making a reservation. In order to maintain the cottage 8.7 contd… for everyone to enjoy, it is necessary that guests bringing a dog agree to abide by the dog rules below:
8.7.1 Dogs are strictly not allowed on any of the furniture, including the beds (except service dogs if necessary).
8.7.2 All pet damage is chargeable and you must remove all dog mess from the garden before departure.
8.7.3 The garden is fenced and gated but we accept no liability if your dog escapes. It is your responsibility to ensure that your pet is kept under control at all times.
8.7.4 No dog is to be left alone in the cottage at any time.
Please note this is a working farm with other animals.
8.8 We now have EV chargers in both properties. If you have an electric vehicle, please get in touch before your Stay and arrange to use one of our on site chargers. The charging of electric bikes or cars from the house supply is strictly prohibited.
8.9 We retain the reasonable right of entry to the Cottage at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the Cottage during your Stay.
8.10 If you wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding or entertainment services) at the site or the Cottage you must obtain our written permission. Such permission should be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed and details of their public and employer’s liability insurance. Consent will only be given where we and our insurers are happy that the appropriate risks have been covered.
8.11 Fireworks, drones and Chinese lanterns are not permitted anywhere on our grounds. The use of felt tips is prohibited in the cottages.
8.12 Due to changes in fire regulations in self catering accommodation the use of candles or such like is prohibited in the properties.
8.13 Any recommendation of a supplier made by us will be based on our genuine belief or experience or feedback received by us from other guests or local contacts.
(8.13 contd) A recommendation by us of a supplier does not relieve you of the requirement to obtain our written permission as set out above.
8.14 We will not accept liability for the services provided (or failure to provide such services) by any third party supplier or business used by you in the course of your Stay (regardless of whether they are recommended or referred by us). This will not apply where we have been negligent or dishonest in this regard.
9.1 There must be at least one capable and responsible adult over the age of 18 in every Cottage.
9.3 Regardless of supervision, for safety reasons scooting or cycling on the driveways around the buildings is not permitted – although we have a very peaceful site, we do have large vehicles visiting and working on the site (such as bin lorries, farm vehicles and delivery trucks).
9.4 Parties not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility.
10.1 You must take all necessary steps to safeguard yourselves and your property.
10.2 We, our employees, contractors and representatives shall not be liable to you or your party for loss or damage to property.
10.3 We, our employees, contractors and representatives shall not be liable to you or your party for accidents or injuries to you and your party, either within the property or outside unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible.
10.4 We shall not be liable to you for the failure or non-availability of any particular facility in the Cottage or at the site although in all cases we will seek to rectify any such failure as soon as is reasonably practicable.
11 SWIMMING POOL SAFETY
The safety of our guests is paramount. The swimming pool is there for your enjoyment but we require you to observe the list Swimming Pool Rules which will be made available to you in your Welcome Pack upon arrival and are displayed in the swimming pool building in relation to its use. If you or members of your party fail to observe these regulations during your Stay we reserve the right to close this facility or restrict your access to it. NO CHILDREN UNDER THE AGE OF 18 are permitted to swim without adult supervision. You are fully responsible for the pool area being secure during your Stay.
The signing of this Form by The Client (or any verbal or written acceptance) is deemed to be the acceptance of these terms and conditions. (12 pages including this one)
SIGNED ……………………………………………..…… (THE Booking Lead)
NAME IN PRINT ………………………………….….. DATE OF SIGNING: ………………………
DATES of STAY ……………………………………………Property: Dove House/ Swallows.
EMAIL FOR ALL CORRESPONDANCE: ……………………………………………………………….
NB: THIS FORM MUST BE RETURNED AT THE TIME OF PAYING THE DEPOSIT, THE BOOKING IS NOT VALID WITHOUT THIS COMPLETED FORM. (Terms and Conditions for Dove House and Swallows Version 01/09/2021)